Refund Policy
Last updated: 29 September 2026
This policy applies to Picklecam facility subscriptions provided by Machine Problem Corporation. It should be read together with our Terms and Conditions. If you have a signed service agreement with us, that agreement prevails where it differs from this policy.
1. Upfront payments are non-refundable
Any one-time setup fee and any fees paid in advance, such as several months or one year upfront, are non-refundable, including if you cancel during the opt-out period.
2. Opt-out within the first month
If you cancel within one (1) month of the installation date, you will not owe the remaining balance for the initial term. We will stop any further charges, return any post-dated checks for periods after cancellation, and arrange to retrieve all Picklecam equipment from your facility.
3. Other fees
- Monthly fees are non-refundable, including for a month that has already started. Fees are not prorated if you cancel partway through a month.
- Early termination is covered in our Terms and Conditions.
- We do not give refunds or credits for service interruptions, including those caused by the facility's internet connection or power supply.
4. Billing errors
If you were charged twice, charged the wrong amount, or charged after your subscription ended, we will refund the incorrect amount in full.
5. How to request a refund
Email picklecamph@gmail.com with your facility name, the date and amount of the charge, and the reason for your request. We will reply within five (5) business days.
Approved refunds for card payments are returned to the original card through our payment provider, and usually appear within 7 to 14 business days, depending on your bank. Refunds for bank auto-debit or check payments are made by bank transfer.
Please contact us before disputing a charge with your bank. Most issues can be resolved faster directly with us.
6. Contact
Machine Problem Corporation
3F ETB Bldg, Blk 1 Felix Ave, Elsol Plaza, Brgy. Dos, City of Cabuyao, Laguna 4025
Email: picklecamph@gmail.com