Privacy Policy

Last updated: 29 September 2026

This policy explains how Machine Problem Corporation ("Picklecam", "we", "us") handles personal data of facility customers and visitors to this website, in line with the Data Privacy Act of 2012 (Republic Act No. 10173).

If you are a player, how we handle court recordings and the email address you enter at a court tablet is described in our Player Privacy Notice.

1. Who is responsible

Machine Problem Corporation, 3F ETB Bldg, Blk 1 Felix Ave, Elsol Plaza, Brgy. Dos, City of Cabuyao, Laguna 4025, is the personal information controller for the data described in this policy.

2. What we collect

Facility contact details: names, business name, email addresses, phone numbers and billing address of the people we deal with at subscribing facilities.
Payment information: card payments are processed by our payment provider. Full card numbers and security codes are entered with and stored by the payment provider, never by Picklecam. We may receive limited details such as the card brand, the last four digits, and the payment status. For bank auto-debit or check payments, we keep the bank and account details needed to collect payment.
Messages: what you send us by email or Facebook Messenger.
Website data: when you visit this website, our hosting and video delivery providers receive standard technical information such as your IP address and browser type. We do not use advertising or tracking cookies on this website.

3. Why we use it

To prepare quotations, install and maintain the service, and support your facility.
To bill you, collect recurring payments, and issue receipts and invoices.
To reply to your enquiries.
To keep records required by tax and other laws.

4. Legal basis

We process this data because it is necessary to provide the service you subscribed to or asked about (Section 12(b) of the Data Privacy Act), to comply with our legal obligations (Section 12(c)), and for our legitimate interest in running and securing our business (Section 12(f)).

5. Who we share it with

We do not sell personal data. We share it only with service providers that help us run Picklecam, under appropriate safeguards:

Our payment provider and banks, for payment processing.
Google (Firebase and Gmail), for website hosting and email.
Bunny.net, for video storage and delivery.
Meta, if you contact us through Facebook Messenger.
Government authorities, when required by law.

Some of these providers may store data outside the Philippines.

6. Retention

We keep facility customer data for as long as the subscription is active, and afterwards for as long as required by tax and accounting laws. Enquiries that do not lead to a subscription are deleted when no longer needed.

7. Security

We limit access to personal data to staff who need it, and we rely on providers that follow industry security standards. Card data is handled by our payment provider and never passes through or is stored on Picklecam systems.

8. Your rights

Under the Data Privacy Act of 2012 you may:

ask what personal data we hold about you and obtain a copy
have inaccurate data corrected
object to the processing, or request erasure
obtain your data in a portable format
claim damages for misuse of your data
file a complaint with the National Privacy Commission

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

10. Contact

Data Protection Officer, Machine Problem Corporation
3F ETB Bldg, Blk 1 Felix Ave, Elsol Plaza, Brgy. Dos, City of Cabuyao, Laguna 4025
Email: picklecamph@gmail.com